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Customer Knowledge for Intelligent Business  

ComSim - Report Samples
  Click on the images to the right to zoom in.  
  Bar Graphs show comparisons and can track changes over time.
  Trend Charts/trend lines provide a record of performance changes over time.
  Net Promoter Score1 is used to determine which customers are most loyal and can help your business grow through repurchases and referrals.
  Pareto Charts break down a problem by identifying the significant factors, letting you prioritize efforts for the largest impact.
  Stacked Pareto Charts add the percentages of the significant factors starting with the most significant so it is possible, for instance, which factors are associated with 80% of dissatisfaction.
  Customers' verbatim comments and elaborations tell their story and give perspective on their experience with your company. They provide insight to problems and opportunities.
  Summary Reports include ratings and comments of all respondents.
  Data Tables display survey data quantified and grouped or categorized into usable information.
  Gap Analysis compares performance to expectations or a standard of performance.
1 Net Promoter Score®, Net Promoter®, and NPS® are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
"When you can measure what you are speaking about and express it in numbers, you know something about it; when you cannot measure it... your knowledge is meager and unsatisfactory."

- Lord Kelvin


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